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Stakeholder-Supplier
Issues of Concern
❶ Information security
❷ Sustainable operation strategy
❸ Corporate image
❹ Transparency of information
❺ Supplier management
Engagement Channels and Methods of Response
❶ Actively invites the suppliers to sign the Sustainability Development Declaration and Supplier Sustainability Development Questionnaire.
❷ The complaints lodged by suppliers will be accepted if the name of complainant can be identified. The complainant has to provide:
(1) Name of the supplier
(2) Name of person
(3) Contact telephone number
(4) Specific evidence of the complaint (including the person/thing/time/place/object of the complaint).
After the complaint case is accepted by the special unit, the relevant facts will be investigated and legal and other related departments will assist when necessary. If the complaint case involves violation of laws and regulations or the Company’s rules, depending on the circumstances, the case will be reported to the competent authority for investigation or handled in accordance with the rules of the Company. If no specific evidence is found, the case will be closed and filed on record.
Results of Stakeholder Engagement
The company maintained long-term collaborations with 1,265 global and domestic suppliers through 2024, with 94% of these partners having formally completed and returned our Sustainability Commitment Survey and Declaration.